If you are not happy with your product that was purchased on-line for any reason please call on 1300553326 or email us email@example.com for a return authorisation .We are happy to exchange it providing the product is returned to us in its original condition, undamaged and not used ,with other product in stock . The customer will pay all freight charges. credit will be processed once the item has been returned to us . item must be returned within 14 days .
If goods are faulty, wrongly described or different from the item shown, you may choose between a refund, exchange or a credit. Please note we do not refund on change of mind and on a item received after 14 days
if incorrect product is shipped out we will pay the costs to return and ship the correct item upon receiving
for- Faulty Items
Defective new items must be returned to footballdepot.com.au within (14) fourteen days of the purchase date to be eligible for replacement. Wear and tear fault products may need to be returned to the manufacturer for inspection and approval. once approved Items will be replaced with the same value or item originally purchased. For items that cannot be replaced, a full refund will be offered.
Returning a Standard Product
1. Complete a return sheet and include with copy of invoice and place paperwork inside the return package with the return authorisation provided by footballdepot.com.au
3. Items may also be returned to footballdepot.com.au physical store adress 629 canterbury rd belmore nsw 2192
4. As soon as the return has been received, a replacement product will be organised with the supplier and shipped
5. If you wish to contact our customer service team to discuss your return please email us at firstname.lastname@example.org or phone 1300 553326
Please Note: If the order was placed incorrectly by yourself you will be charged the return courier fee. alternatively you can return to our footballdepot.com.au store adress at 629 canterbury rd belmore nsw 2192
Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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